Privacy Policy

Reznt is a customer conversation platform operated by Aznt AI ("Aznt AI", "we", "us"). Reznt helps small and medium businesses ("business customers") manage messages from their own customers across channels including WhatsApp and Instagram, in a single inbox, with AI-assisted drafting and lead qualification.

This policy explains what data we collect when a business customer connects a channel like WhatsApp or Instagram to Reznt, and how that data is used, stored, and protected.

When a business customer connects their WhatsApp Business Account or Instagram account to Reznt, we receive and process, on their behalf, the data made available to us by those platforms for that account, including:

• Message content sent by a business customer's customers via WhatsApp or Instagram Direct Messages, and any replies sent through Reznt.
• Sender identifiers — phone number (WhatsApp) or Instagram-scoped user ID, and the sender's profile name where provided.
• Media attached to messages (images, audio, documents, etc.).
• Message metadata — timestamps, delivery and read status.
• Instagram comment text, commenter username, and the associated post/media ID, where a business customer has connected Instagram comment replies.
• Account-level information for the business customer themselves (name, email, organization details) needed to operate their Reznt account.

We use the data described above solely to provide the Reznt service to the business customer who owns that customer relationship:

• Displaying messages in a unified conversation inbox.
• Using AI to draft suggested replies and to score how qualified an incoming conversation is (for example, intent, budget, or timeline signals present in the conversation).
• Storing message text in an internal search index so that past conversations and business knowledge (like FAQs and catalog details) can be retrieved to inform accurate replies.
• Sending messages back to a business customer's customers, either automatically for reply types the business customer has explicitly approved, or after a staff member reviews and approves the reply.
• Respecting opt-outs: where a recipient replies STOP (or the channel's equivalent), we record that preference and stop outbound messaging to them until they opt back in.

We do not use Platform Data obtained from Meta to build or supplement advertising profiles, and we do not sell it.

We do not sell customer message data, and we do not share it with third parties except:

• With service providers who process it on our behalf to operate Reznt — for example, our cloud hosting provider (to store and run the application and database) and our AI model provider (to generate suggested replies and qualification scores). These providers are contractually restricted to processing data only to provide their service to us.
• With Meta, to the extent required to send and receive messages through the WhatsApp Business API and Instagram API.
• Where required by law, or to protect the rights, property, or safety of Aznt AI, our business customers, or others.

Data from one business customer's connected account is never shown to, or accessible by, another business customer.

We retain conversation data for as long as a business customer's account is active, so that the conversation history and search index remain useful. If a business customer closes their account, we delete their connected-channel data within a reasonable period, except where retention is required for legal, security, or accounting reasons.

We restrict access to stored conversation and account data to the systems and personnel that need it to operate Reznt, apply access controls scoped to each business customer's own organization, and use encrypted connections for data in transit. Channel access tokens are stored as credentials scoped to the connecting business customer's account.

Business customers can request access to, correction of, or deletion of their account and connected-channel data by contacting us using the details below. A recipient who has messaged a Reznt-connected business can ask that business, or us directly, to delete their message data or stop future messages.

Reznt is intended for business use and is not directed at children. We do not knowingly collect data about children through the service.

We may update this policy as Reznt's features change. Material changes will be reflected by updating the date below.

Questions about this policy or your data can be sent to privacy@reznt.com.